My trash wasn't picked up, what do I do?

If your trash, recycling, bulky items, or yard waste was out by 7 a.m. and not collected, call Waste Connections at 469-452-8000.


If your trash, recycling, bulky items, or yard waste was not out by 7 a.m. and you need to schedule a pick-up you may do so for a fee by calling Waste Connections.


Waste Connections sends out different trucks for each type of pick up. Service may not be completed until 7 p.m.


Waste Connections will verify through on-board cameras and GPS to determine whether or not your items were out and ready for pick up on time.

Show All Answers

1. Why do trash / recycle collection guidelines change?
2. What time does my trash / recycling need to be out?
3. Where should I place my trash / recycling for pick-up?
4. What direction should my trash / recycle container face for pick-up?
5. I have too much trash to fit inside my container this week, what do I do?
6. Why do I have to bag my trash but not my recycling?
7. What does it mean when you talk about contaminated recyclables?
8. What do I do with light bulbs?
9. My trash wasn't picked up, what do I do?
10. Storms or high winds made a mess; who cleans it up?
11. What happens with trash / recycling pick-up on a holiday?
12. What is the earliest time I can set out my trash / recycling containers?
13. Who provides trash / recycling pick-up?
14. What should I do with my yard waste?